FAQ

Ordering:

When can I purchase a cable?

You can buy a cable almost every Saturday at 10 AM PST. Follow us on Instagram or Discord to get announcements and updates on GBs or check the calendar to see the GB schedule.

 

How many cables are stocked each purchase period?

Typically 50 assembled cables are available per GB with 10 extra end slots. Depending on demand, more or less may be made available.

 

How can I purchase a cable?

You can purchase a cable under the Artisan Cable page by selecting your cable options and then checking out your item when the ordering period is live.

 

What do the customization options on the ordering page refer to?

Navigate to the Artisan Cable page and scroll just under the “SOLD OUT”/“CHECK OUT” button to read the description for every option.

 

Is it possible for me to buy just an extra cable end to use on different keyboards?

Yes, every Artisan Cable GB also includes usually 10 device ends for purchase. Note that there are no coil options for these items.

 

How can I find out more about the upcoming weekly PFE detachables?

Each weekly PFE detachable will be announced several days before the GB on Instagram and on Discord, under the “restock-information” channel.

 

If I get the PFE detachable do I have to get the same cable build that Summitcables shows it with?

No, the cable build shown is a suggestion or idea for your own build. Customization and personalization to your style is highly encouraged. If you want to build the same cable as shown, just follow the recommended tag when selecting your options.

Cable:

What do the rarity markers on the detachables mean?

The rarity systems for detachables refer to the week to week availability of various detachables.

PFE: Personal Favorite Edition, these are available only when announced. These detachables are coated with either special paint or a unique rare color.

SE: Special Edition, in collaboration with another vendor, they usually will be a preset design to go along with a special keyset or theme. They have a much longer turnaround time as they are made to go out simultaneously with specific products and their producer’s shipping period.

 

Is there a list of PFEs that are going to be rerun?

No, PFE detachables are decided and announced weekly. Typically, popular PFEs have a higher chance of being rerun.

 

Does Summitcables offer 90 degree coils?

Yes, we offer 90 degree coils for our Artisan Cables.

 

Will the Aviator detachable work with other cable maker's cables?

Possibly, see the cable wiring guide to ensure the cable you are pairing your Summitcables with has the same layout.

 

I have a general idea of what keyboard and key cap set I want my cable to match but am not sure what options to do, is there anywhere I can go for help?

Join our Discord and post in the “cable-themes” channel to get our consult.

 

Cable/Order Support:

What is the best way to contact support?

Fastest and easiest way is through our Discord .

 

When will I receive my cable purchase?

The turnaround time is 3-10 days, usually a week. You should receive a tracking number through email and a text. If a tracking number was not provided during that time period, please join our Discord and contact support with your order number.

 

What do I do if my cable doesn't work?

Please join our Discord server and explain what is not working in the “questions” channel, and we will try to figure out what’s wrong. If you need additional support, you can directly message support or Summitcables for help.

 

DIY Cable Kit:

Where do I go for help with my DIY cable kit?

On our Discord server, we have a community of people who are experienced with DIY kits who you can talk to and ask for advice or help.

 

Will other color detachables be eventually offered for DIY kits?

Yes, we are always looking forward to offering more colors and PFEs in our DIY kits.

 

How do I wire my DIY kit?

It’s easy! Just follow our instructional DIY Wiring Guide.

DIY Wiring Guide

 

Have Additional Questions? Join our Discord Server to ask!